We understand that plans can change, especially in healthcare situations. Our cancellation policy is designed to be fair to both our clients and our companions who plan their schedules around your bookings. Please read this policy carefully before making a booking.
1. Cancellation for Single Visit (Basic Plan)
For one-time or per-visit bookings, the following cancellation terms apply:
| Notice Given Before Visit |
Refund / Charge |
Status |
| More than 24 hours before |
Full refund or free rescheduling |
Full Refund |
| 12 to 24 hours before |
50% charge applied |
Partial Refund |
| Less than 12 hours before |
Full visit charge applies |
No Refund |
| No-show (companion arrives, client absent) |
Full visit charge applies |
No Refund |
2. Cancellation for Monthly Plans (Standard & Premium)
For Standard (₹4,999/month) and Premium (₹9,999/month) plans:
- Cancellation before the plan start date: Full refund
- Cancellation within the first 3 days of the plan month: Prorated refund for unused days
- Cancellation after 3 days into the plan month: No refund for the current month; plan will not renew for the following month
- Individual visits within a monthly plan that are cancelled with less than 12 hours notice may be counted as used from your monthly allocation
3. Rescheduling
We encourage rescheduling rather than cancellation whenever possible. Rescheduling terms:
- Free rescheduling if notified more than 24 hours before the visit
- One free reschedule per month for Standard and Premium plan holders
- Rescheduling requests with less than 12 hours notice are subject to companion availability and may not always be accommodated
4. Cancellations by MediAssist Care
In rare cases, MediAssist Care may need to cancel or reschedule a visit due to:
- Companion unavailability due to illness or emergency
- Circumstances beyond our reasonable control (natural events, safety concerns)
In such cases, we will:
- Notify you as early as possible
- Offer a full refund or complimentary rescheduling at your preference
- Make every effort to arrange an alternative companion if required urgently
5. Emergency Situations
We understand that medical emergencies are unpredictable. If a cancellation is required due to a genuine medical emergency involving the care recipient or an immediate family member, please contact us as soon as possible. We will review such situations on a case-by-case basis with empathy and flexibility.
6. How to Cancel or Reschedule
To cancel or reschedule a booking, please contact us immediately through any of the following:
Please provide your name, booking date/time, and reason for cancellation. Verbal cancellations over phone or WhatsApp are accepted.
7. Refund Processing
- Approved refunds will be processed within 5–7 working days
- Refunds will be made to the original payment method used
- UPI and bank transfer refunds will be credited directly to the source account
- Cash payments will be refunded in cash or via UPI transfer as mutually agreed
8. Contact for Cancellations & Queries