Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you book a companion, contact us, or use our services. This includes:

• Full name and contact details (phone number, email address)
• Location details within Bangalore for companion assignment
• Service preferences and scheduling requirements
• Health-related information shared for appropriate care coordination (only as voluntarily provided)
• Communication records (WhatsApp, email, phone conversations with our team)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To assign and coordinate a verified companion for your requirement
• To communicate with you about your booking, updates and service details
• To send booking confirmations and appointment reminders
• To respond to your queries and provide customer support
• To improve our services and companion quality
• To comply with legal and regulatory obligations

3. Information Sharing

We do not sell, rent or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With the verified companion assigned to your request, solely to facilitate the service
• With our internal team members who need access to coordinate your booking
• If required by applicable law, court order or government authority
• To protect the rights, property or safety of MediAssist Care, our clients or the public

4. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our team members are trained to handle personal and health-related information with strict confidentiality.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. If you wish to have your information deleted, you may contact us at any time using the details below.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for us to use your information at any time
• Lodge a complaint with the relevant data protection authority

7. Cookies and Website Usage

Our website may use essential cookies to ensure the site functions correctly. We do not use tracking, advertising or third-party analytics cookies. You can disable cookies in your browser settings; however, this may affect certain website functionality.

8. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please reach out to us: